Thank you for using Kanapp! If you need assistance with using the app, restoring past purchases, troubleshooting audio issues, or submitting feedback, please check our categorised FAQ or contact our official support desk.
Categorized FAQ & Troubleshooting
💳 In-App Purchases & Pricing
Q. Is Kanapp free to use?
A. Yes! Core tracing features (such as basic Hiragana) are 100% free. You can optionally unlock additional character packs (Katakana, Numbers, Alphabet, Kanji, Hangul, etc.) through one-time in-app purchases.
Q. Are there monthly subscription fees?
A. No. Kanapp does NOT have recurring subscriptions or hidden fees. All paid character packs are non-consumable, one-time purchases with permanent lifetime access under your Apple ID.
🔄 Restoring Purchases on New Devices
Q. How do I restore my purchases after reinstalling or changing devices?
A. You can restore your unlocked packs free of charge by following these steps:
- Ensure your iPad/iPhone is signed in with the same Apple ID used for the original purchase.
- Launch Kanapp and open the Settings menu (gear icon).
- Pass the Parental Gate challenge.
- Tap the "Restore Purchases" button under the Purchase Management section.
🔊 Audio & Playback Troubleshooting
Q. Why is there no sound or voice pronunciation?
A. Please check if your device is in Silent Mode (mute switch turned on). On iPad, also check the Control Center to ensure silent mode is disabled and media volume is turned up.
🛡️ Kid Safety & Parental Control
Q. What is the Parental Gate?
A. The Parental Gate is a math challenge displayed before opening purchase screens or external links. It prevents young children from making unintended purchases or leaving the safe app environment.
Contact Support
If your issue is not resolved above or if you would like to report a bug or request new features, please contact our official support email: